James Cannan
Legal

Terms and Conditions

Last updated: 27 August 2026 · Privacy Policy

These Terms and Conditions ("Terms") govern your access to and use of www.jamescannan.com and related pages, forms, assessments, downloads, digital products, and coaching enquiries (the "Site" and "Services") operated by Dr James Cannan through Unique Interactions ("we", "us", or "our").

By using the Site or purchasing a Service, you agree to these Terms. If you do not agree, do not use the Site or buy from us. Personal data is handled under our Privacy Policy.

1. Who we are

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site for purchases, paid unlocks, or coaching engagements. You represent that information you submit is accurate and that you will keep account or access credentials confidential where issued.

3. The Services

Depending on what you use, Services may include:

  • Informational content, blog articles, and free resources
  • Contact forms and newsletter subscriptions
  • CTO quizzes, gap assessments, and related reports or scorecards
  • Paid digital products (for example ebooks, kits, templates, and skill packs)
  • Coaching programmes, fractional CTO conversations, and programme fit calls
  • Guidance content about outsourcing and product building

Descriptions on product and coaching pages form part of the offer for that item. If these Terms conflict with a specific written agreement signed for a coaching or consulting engagement, that written agreement prevails for that engagement.

4. Accounts, access links, and download tokens

Some purchases or assessment unlocks are fulfilled with email links, session identifiers, or time-limited access tokens rather than a traditional username and password. You must not share, sell, or publicly post download links or access tokens. We may revoke access if we reasonably believe a link has been abused, shared widely, obtained fraudulently, or used after a chargeback or refund where continued access would be unfair.

5. Orders, pricing, and payment

  • Prices are shown on the relevant product or unlock page and at checkout. Currency is typically USD unless stated otherwise.
  • Payments for digital products and paid unlocks are processed by Stripe. Card data is handled by Stripe under Stripe's terms and privacy notice.
  • An order is accepted when payment succeeds and we begin fulfilment (email delivery, unlock, or download access).
  • We may refuse or cancel an order for suspected fraud, pricing error, technical failure, or legal reasons. If we cancel after payment without delivering, we will refund the amount paid for that order.

6. Digital products and delivery

Digital products are delivered electronically (download link, email, or in-browser unlock). Delivery is usually immediate after successful payment, but may be delayed by email filters, network issues, or verification checks. If you do not receive access within a reasonable time, contact james@uniqueinteractions.com with your purchase email and proof of payment.

Unless a product page states otherwise, digital goods are licensed for your personal or internal business use by you (or your organisation, where the offer is sold for team use). You may not resell, republish, or redistribute the files as a competing product, or claim authorship of our materials.

7. Refunds

7.1 Digital products with a stated guarantee

Where a product page offers a refund window (for example a 30-day refund for The Manager and Team Kit, or a satisfaction refund for The First-Time CTO Survival Guide), that page controls the refund terms for that product. Email james@uniqueinteractions.com from the purchase email with enough detail to locate the order. Approved refunds are returned via the original payment method where Stripe allows.

7.2 Other digital purchases

Because digital content can be copied immediately, purchases without a stated guarantee are generally non-refundable once delivery has begun, except where required by applicable consumer law or where we cancel without delivering.

7.3 Coaching and consulting

Programme fit calls and discovery conversations may be free or paid as stated when you book. Paid coaching packages, retainers, and fractional CTO work are governed by the specific proposal or agreement for that engagement, including cancellation and rescheduling rules. If no separate agreement exists yet, fees already earned for completed sessions are non-refundable, and unused prepaid sessions may be discussed case by case.

7.4 Chargebacks

Please contact us before opening a chargeback so we can resolve delivery issues quickly. Unfounded chargebacks may result in revocation of access and, where appropriate, dispute of the claim with supporting evidence.

8. Coaching, advice, and no professional guarantees

Content on the Site, assessment results, books, kits, skill packs, and coaching conversations are educational and advisory. They are not legal, tax, medical, investment, or regulated financial advice. Outcomes depend on your decisions, market conditions, team, and execution. We do not guarantee revenue, funding, hiring results, product success, or any specific business outcome.

You remain responsible for decisions you make for your company. If you need regulated advice, engage a qualified professional in the relevant field.

9. Assessments and quizzes

CTO quizzes and gap assessments are self-report tools. Results are illustrative frameworks, not certifications, employment recommendations, or clinical evaluations. Free tiers, email unlocks, and paid unlocks work as described on the relevant page. We may change questions, scoring, or packaging over time.

10. Acceptable use

You agree not to:

  • Use the Site unlawfully or to harm others
  • Attempt to probe, scan, or breach security or access controls
  • Scrape the Site aggressively or in a way that degrades service
  • Submit spam, malware, or deceptive content through forms
  • Impersonate another person or misrepresent your affiliation
  • Circumvent paywalls, download limits, or access-token controls
  • Use automated means to create bulk fake assessment or newsletter entries

We may suspend or block access where we reasonably believe these rules have been broken.

11. Intellectual property

The Site, branding, text, graphics, assessment frameworks, scorecard designs, digital product files, and other content are owned by us or our licensors. All rights not expressly granted are reserved. You may view and use Site content for personal, non-commercial browsing. Purchased materials are licensed as described in Section 6. You may not copy substantial parts of the Site for a competing product without prior written permission.

ThemeForest template assets used in the Site design remain subject to their original licence terms where applicable.

12. User content

If you submit messages, testimonials, assessment free-text, or other content, you grant us a non-exclusive licence to use that content to operate and improve the Services (for example to reply, deliver reports, or diagnose issues). You confirm you have the right to submit it and that it does not infringe others' rights. Public testimonials are used only with your permission or where you clearly submit them for publication.

13. Third-party services

Checkout (Stripe), email (SendGrid), hosting (Vercel), data storage (Supabase), analytics providers, and booking tools (for example Cal.com) are operated by third parties. Your use of those interfaces may also be subject to their terms. We are not responsible for third-party outages beyond our reasonable control, but we will help resolve fulfilment issues that affect your purchase.

14. Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SITE OR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR A PURCHASE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM (OR, IF GREATER AND REQUIRED BY LAW, THE MINIMUM LIABILITY THAT CANNOT BE EXCLUDED).

Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for fraud or for death or personal injury caused by negligence where such exclusion is unlawful).

16. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Site, your breach of these Terms, or your infringement of third-party rights, except to the extent caused by our wilful misconduct.

17. Suspension and termination

We may suspend or terminate access to part or all of the Site if you breach these Terms, if required by law, or if needed to protect the Services or other users. Provisions that by nature should survive (including IP, disclaimers, liability limits, and governing law) will survive termination.

18. Changes

We may update these Terms and the Site. Material changes will be reflected in the "Last updated" date. Continued use after changes take effect constitutes acceptance, except where additional consent is required by law for a specific change affecting an existing paid engagement.

19. Governing law and disputes

These Terms are governed by the laws of the State of Qatar, without regard to conflict-of-law rules. Courts of competent jurisdiction in Qatar shall have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect intellectual property or confidential materials, and except where mandatory consumer protections in your country of residence give you the right to bring claims locally.

Before filing a claim, please contact us so we can try to resolve the issue informally.

20. General

  • If any provision is held unenforceable, the remainder stays in effect.
  • Failure to enforce a provision is not a waiver of future enforcement.
  • You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
  • These Terms, the Privacy Policy, and any product-specific refund or engagement terms stated on a purchase page or signed proposal, are the entire agreement for Site use and standard digital purchases.
  • The English language version controls.

21. Contact

Questions about these Terms: james@uniqueinteractions.com.

Related: Privacy Policy.